Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our courier and logistics services. By using our services, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following information from customers:

Name, phone number, email address, and contact details
Pickup and delivery addressesa
Shipment details including contents, weight, and value
Payment and billing information
Identity or business verification documents (if required)
Tracking and service usage data

3. How We Use Your Information

We use your information to:

Process and deliver shipments efficiently
Provide customer support and service updates
Generate invoices and process payments
Share tracking and delivery status updates
Improve our services and operational performance
Comply with legal and regulatory requirements

4. Information Sharing

We do not sell or rent your personal information. However, we may share necessary details with:

Delivery and logistics partners involved in shipment handling
Payment gateways and financial service providers
Government or regulatory authorities when required by law
Internal teams for operational purposes

All third parties are expected to maintain confidentiality and use data only for service-related purposes.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. However, no system is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain customer information only for as long as necessary to:

Provide services
Comply with legal obligations
Resolve disputes
Maintain business records
After this period, data may be securely deleted or anonymized.

7. Cookies & Tracking

If you use our website or digital platforms, we may use cookies or similar technologies to:

Improve user experience
Analyze website traffic and usage
Enhance service performance

You may disable cookies through your browser settings if preferred.

8. Your Rights

Depending on applicable laws, you may have the right to:

Access your personal data
Request correction of inaccurate information
Request deletion of your data (where applicable)
Withdraw consent for certain uses of data

Requests can be made through our contact details provided below.

9. Third-Party Links

Our services may include links to third-party websites or platforms. We are not responsible for the privacy practices or content of such external sites.

10. Children’s Privacy

Our services are not intended for individuals below the legal age of contract. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective once published on our official platform.

12. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, you may contact us through our official communication channels.